Política de privacidad

Last Updated: June 23, 2026

SplashZone manages this store and website, including all data, content, features, tools, products, and services to offer you, the customer, a curated shopping experience (the "Services"). SplashZone is powered by Shopify, which allows us to provide these Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you communicate with us by any other means.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understand how your personal information is collected, used, and disclosed.

1. Personal Information We Collect or Process

We may collect or process the following categories of personal information:

• Contact Details: including your name, shipping address, billing address, phone number, and email address.
• Financial Information: including payment card data, transaction details, and payment method.
• Account Information: including your username, password, and preferences.
• Transaction Information: including the products you view or purchase (such as our water spray splash pad model and its connection accessories).
• Communications with Us: including information you provide when contacting customer service.
• Device Information: including information about your device, browser, IP address, and unique identifiers.
• Usage Information: including information regarding your interaction with the Services.

2. Sources of Personal Information

We may collect personal information from the following sources:

• Directly from You: when you create an account, make a purchase, fill out your shipping details, or communicate with us.
• Automatically through the Services: using cookies and similar web tracking technologies.
• From Our Service Providers: when we engage them to enable certain technologies or process orders.
• From Our Partners or Other Third Parties.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

• Providing and Improving the Services: processing your payments, managing and packaging your product orders, coordinating physical shipping and delivery of your packages, sending you account-related notifications, and offering post-purchase support.
• Marketing and Advertising: sending you commercial and promotional communications via email about summer updates or water products. You can unsubscribe at any time.
• Security and Fraud Prevention: detecting and investigating potential fraudulent activities or high-risk transactions within the payment gateway.
• Communications with You: providing direct customer support and responding to your requests.
• Legal Reasons: complying with applicable laws, tax obligations, and responding to valid legal processes.

4. How We Disclose Personal Information

We may disclose your personal information under the following circumstances:

• With Shopify and other essential service providers (such as courier and transportation companies responsible for the distribution and physical delivery of packages) acting on our behalf.
• With digital marketing partners to display personalized advertising based on your interests.
• When you expressly direct or consent to it.
• In connection with legal obligations, e-commerce tax regulations, or to protect our rights and those of our users.

5. Relationship with Shopify

The Services are hosted on Shopify, which collects and processes personal information about your access and use of the website. For more information on how Shopify uses your personal information, you can review Shopify’s Consumer Privacy Policy and exercise your rights on Shopify’s privacy portal: https://privacy.shopify.com/en.

6. Third-Party Websites and Links

The Services may include links to websites managed by third parties (such as external payment gateways or logistics tracking platforms). We are not responsible for the privacy or security of such sites. We recommend reviewing their privacy policies before providing any personal information.

7. Children's Data

Our products and services are intended for an adult audience purchasing home recreational items. In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under the age of 13. If you are a parent or legal guardian of a child under 13 who has provided us with personal information, you may contact us at support.splashzone@gmail.com to request its immediate deletion from our databases.

8. Security and Retention of Your Information

We implement reasonable technical and organizational security measures to protect your personal information. However, no internet security measure is infallible. The length of time we retain your information depends on the need to provide you with the Services, manage the physical transport of your orders, resolve warranty issues, and comply with our applicable legal and tax obligations.

9. Your Rights and Choices (US State Privacy Rights)

Depending on your state of residence in the United States (such as California, Virginia, Colorado, Connecticut, or Utah), you may have certain rights regarding your personal information under applicable state laws. These rights may include:

• Right to Access / Know: The right to confirm whether we process your data and to access the specific personal information we hold about you.
• Right to Delete: The right to request the deletion of personal information collected from or about you.
• Right to Correct: The right to request corrections to inaccuracies in your personal information.
• Right to Opt-Out: The right to opt-out of the processing of your personal data for purposes of targeted advertising or the sale/sharing of personal data.
• Managing Communication Preferences: You can opt-out of promotional communications at any time by clicking the "unsubscribe" link in our emails.

To exercise any of these rights, you can write to us directly at support.splashzone@gmail.com.

10. International Transfers

Your personal information may be transferred, stored, and processed outside of your state or country of residence due to Shopify's global server infrastructure. We ensure that appropriate data protection safeguards are maintained in compliance with applicable US regulations.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. We will post the updated version directly on splash-zone.shop and update the "Last Updated" date at the top.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, you can contact us at:

• 📧 Email: support.splashzone@gmail.com
• 🌐 Official Website: splash-zone.shop